Today we will provide you with an updated version of our ingame rules. Please notice that these rules are an addition to our already existing terms of service (https://toyheroes.net/tos).
We reserve the right to terminate or suspend the contract at any given time when there is a breach of the following basic set of rules. The rules were made to preserve a peaceful and fair environment in the game. We do also reserve the right to apply punishments across several accounts that are linked to you.
The usage of offensive, insulting or disturbing language towards other players or groups of players is not allowed. This also contains any sort of sexual, violent or racist language. Violations will result in temporary or permanent chat restrictions and may also lead to account suspensions if done excessively and across multiple accounts.
Spamming, trolling and avertising
We forbid any sort of spam or troll messages in our chat. Messages that are repeatedly being sent without any meaningful content are falling under this category. It is prohibited to advertise any kind of product, website, platform or service in our chat. Violations against these rules will result in a permanent account block.
Spreading rumours, hate or insults towards the game and team
Intentionally starting or sharing false rumours about our game and team is strictly prohibited and will result in a permanent account block. If you have experienced an issue with one of our team members or are unsure about certain topics related to the game, please use one of the official channels to contact our support and game master team.
Obstructing the work of our team
Our team is always there to help you and can be contacted through the ingame chat. If you are actively obstructing the work of one of our team members by making false reports, calls or statements or if you are trying to catch their attention with meaningless messages, it will result in temporary or permanent chat restrictions and may also lead to account suspensions if done excessively and across multiple accounts.
Impersonating team members
Impersonating team members will lead to a permanent account block.
Scamming or tricking other players with the intention to reveal their private information such as payment details or account access information will be punished with a permanent account block.
Cheating, Client Modifications
Cheating, Hacking, Botting
The usage of any sort of third party tool or software which affects and manipulates the game application is strictly prohibited. Violations will result in a permanent account block.
Client (File) Modifications
It is not allowed to manually modify any file which belongs to our game. This also includes any sort of purely visual modification. Downloading and using the modifications shared by other players will be punished the same. Violations will result in a permanent account block.
Bug Usage, Glitch Usage
Once discovered, bugs have to be reported immediately to our team. Any usage will lead to temporary or permanent account blocks, depending on the severity of the bug.
We forbid the usage of map glitches and will take actions as soon as we become aware of it. Violations will be punished with temporary account suspensions and if repeated multiple times, we may also apply a permanent account block.
Farming of account statistics (kills, zombie infections etc)
It is strictly prohibited to play matches with inactive or intentionally passive enemies with the intention to boost up certain account statistics. Violations will lead to a deduction of the statistics and a temporary account suspension. If repeated in the future, the punishment will be permanent.
While being in a match, leaving your keyboard or tabbing out of the game for a longer period of time is not allowed. Also, avoiding our automatic AFK kick system by placing objects on your keyboard or using third party tools to stay in the game is strictly prohibited. Violations will be punished with temporary account suspensions, level resets and if repeated multiple times, we will apply a permanent account block.
Playing round based game modes (e.g. Elimination, Zombie Mode) and intentionally losing/winning rounds in turns to reach the maximum possible playtime is forbidden. Violations will be punished with temporary account suspensions, level resets and if repeated multiple times, we will apply a permanent account block.
Custom Room Rules
Following custom room rules created by other players
Sometimes, players will decide to create their own room rules dictated by the title of the room. We would like you to respect these rules as a sign of politeness and respect. These rules will not be enforced by our team and have to be managed by the players through the votekick system.
No Kill and Chill Rooms
Rooms with the intention of not following the original game mode and to just chat are allowed, as long as all players are active and no other rules (like the farming rules) are being violated.
Disregarding the game mode, Enemy Teamplay
In a room with no custom room rules related to that, playing in teams with the enemy is not allowed. Violations will lead to temporary account suspensions. If often repeated in the future, the punishment will be permanent.
Disregarding the game mode
In a room with no custom room rules related to that, disregarding the game mode is not allowed. Examples are intentionally not planting the bomb in the bomb battle mode, blocking and not capturing the battery in the CTB mode or intentionally suiciding as a zombie in the zombie mode. Violations will lead to warnings, temporary account suspensions and if often repeated in the future, the punishment will be permanent.